Return policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since you received your item, we unfortunately cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Refunds 

Once we receive and inspect your return, we will send you an email to let you know we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will be processed and your credit card or original method of payment will be automatically credited within a few days.

Delayed or missing refunds

If you haven't received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If you have completed all these steps and still haven't received your refund, please contact us at the following address:info@by-originals.com

Sale items or items on promotion

Only full-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, please email info@by-originals.com.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, and they'll be notified that you returned their gift. You're

responsible for the return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you're shipping an item worth over €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.